Complaints Procedure

Complaints 

At Milborne Port Pharmacy, we are committed to upholding high standards and delivering quality service to our valued customers. While we strive for customer satisfaction, we recognize that there may be rare instances where a customer is not completely content and wishes to make a complaint regarding a service or product.

To address any complaints, we kindly request that you contact our Superintendent Pharmacist, OluwatoyinIdayatLawal, either by phone or email. We value your feedback and will make every effort to promptly and satisfactorily resolve any issues you may have.

We will acknowledge your complaint within 72 hours of receiving it and make every effort to resolve the matter within 7 to 14 days. In certain circumstances, this timeline may need to be extended, but we will keep you updated on the progress throughout the process. However, in the majority of cases, we are able to address and resolve the issue within a few days.

If you have any complaints specifically related to NHS services, we kindly request that you contact the NHS Health Services Commissioner at the following address:

NHS England

PO Box 16738

Redditch

B97 9PT